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UXPA 2013: Stop, Collaborate, and Listen!

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User Experience Posters being presented and discussed to an audience at UXPA 2013

UX Posters and Discussion at UXPA 2013. Photo credit: Tom Tullis/UXPA International (flickr)

After four amazing days of user experience workshops, panels, discussions, UXPA 2013 has  come to an end. The opening keynote presentation by Noah Kunin, John Yuda, and Dan Munz from the Consumer Protection Financial Board (CFPB) set the bar high for the rest of the conference. Their story of how the government can engage the public in a discussion fit perfectly with the theme of the this year’s conference: collaboration. By relating to people using the human story, or in simpler terms, having a conversation with others, CFPB is reforming the public perception of what the Federal Government is capable of doing. Brilliant.

There were over 50 sessions over the course of the conference, and my biggest regret is not having a quantum mechanical solution to being in multiple places at once to have heard them all. Thankfully, a number of the sessions were recorded and I count myself among the many who look forward to listening in on some of the other talks when UXPA International releases those recordings.

A few tips and takeaways:

  • Collaboration sometimes means working outside your comfort zone. Even with strange bedfellows. (Navi Radjou)
  • Accessibility isn’t just about making your site 508 compliant. Did you know that step-by-step instructions on maps were an accessibility accommodation? (Whitney Quesenbery)
  • As we get better with UX, we see more problems with content. (Kerri Straub)
  • Four rules for creativity from Leonardo Da Vinci: 1. Strive for quantity 2. Defer judgment (both positive and negative) 3. Seek new combinations 4. Use your imagination. (Brian K Sullivan)
  • Read everything you can, keep an open, empathetic mind and learn things that you were not taught in school. (Ginny Reddish)
  • Remote testing allows easier access to participants in natural environments and hard to reach participants. (Jennifer Romano Bergstrom)
  • Always do a observer debrief after each usability test session. S/he’ll appreciate it. (Kyle Soucy)

If you weren’t able to attend this year’s UXPA 2013 conference, or just want a recap of the highlights, be sure to check out the #UXPA2013 information on twitter to get some of the best takeaways and discussion that happened. I’m sure you’ll find all the more reason to attend the UXPA 2014 conference in London!

Audience participating to an informal poll at the UXPA 2013 opening keynote presentationKeynote speech by CFPB on collaboration for the greater good: how a new government agency changed the face of financial experiences. Image taken from Tom Tullis/UXPA International (flickr)